Stratus Cloud Solutions
Help Tips

FAQ

Discover answers to frequently asked questions on our dedicated FAQ page, designed to provide clarity and address any uncertainties you may have about our products and services.

Is Help Tips really free?

Yes, Help Tips is completely free. However, it's important to note if you are looking to leverage some of our more advanced features (Video, Stats, Smart Filtering) you will need the Pro version and that is a paid version.

Can Help Tips work in the Classic UI?

Unfortunately, the Classic UI does not have the ability to support Lightning Components. 

Can I decide what tip to show to specific users?

Yes, you can use our smart filters, not only to target specific users but also help them on specific records.

Can I reuse my existing content?

Yes, Help Tips rich editor allows you to embed your videos and copy paste existing HTML.

Can I use steps to train my customers and partners?

Yes, since Help Tips uses lightning components, you can simply drag and drop the tip component into your community pages to start helping your partners and customers with relevant information.