Stratus Cloud Solutions Support Engineers solve problems and provide ongoing technical support as business needs change, regulation requirements evolve and product updates are released. Stratus Cloud Solutions Support assists customers in troubleshooting issues, answering questions and finding solutions to problems. By assigning a dedicated Support Engineer to each customer, the Stratus Cloud Solutions Customer Support team uses a collaborative model, where engineers can engage any company resource to resolve issues. Case management is used to track and report on all support cases to ensure a timely and efficient resolution. Additionally, Stratus Cloud Solutions Customer Support team puts online tools at a customer's fingertips with its award-winning technical resources to further the adoption of the Impact Learn the eLearning Operating System.